Terms of service

Welcome to Zenith Storage Hub. These Terms of Service establish the conditions governing your access to and use of https://www.zenithstoragehub.com/, including browsing product listings, placing orders, and communicating with our customer service team.

The website is operated by CTRL.CQ, INC., located at 1 N. Ocean Blvd. Apt. 1101, Pompano Beach, FL 33062, United States.

In these Terms, “Zenith Storage Hub,” “we,” “us,” and “our” refer to CTRL.CQ, INC. in connection with the operation of this website. “You” and “your” refer to any visitor or customer using the website.

By accessing or using the website, you agree to these Terms. If you do not agree, please discontinue use of the website.

1. Our Store and Products

Zenith Storage Hub offers practical accessories for desks and workspaces, including:

  • Mouse pads.

  • Desktop coasters.

  • Monitor dust covers.

Our product listings are intended to provide useful information about the items offered for sale. Descriptions, photographs, prices, availability, and product details may be updated from time to time.

Please read each product listing carefully before placing an order. The listing for the specific item, together with the information shown at checkout, describes the product and purchase details applicable to your order.

2. Eligibility and Customer Responsibilities

By using the website, you represent that you are legally capable of entering into a binding agreement or are using the website with appropriate parental or guardian involvement where required.

You agree to:

  • Provide accurate and complete information when placing an order.

  • Use the website only for lawful purposes.

  • Keep your contact and delivery details accurate.

  • Review your order before submitting payment.

  • Avoid interfering with the website's security or normal operation.

  • Refrain from using another person's information or payment method without authorization.

You are responsible for checking the order confirmation and contacting us promptly if you notice an error.

3. Product Descriptions and Images

We make reasonable efforts to present product information clearly and accurately. However, differences may occur between a product's appearance on a screen and the physical item received.

For example:

  • Display settings may affect the appearance of colors.

  • Lighting and photography may influence how surface textures appear.

  • A staged photograph may include desk equipment or decorative objects that are not included in the purchase.

  • Product dimensions, materials, compatibility information, and included components should be determined from the individual listing.

A mouse pad should not be assumed to include a keyboard or other desk equipment shown nearby. A coaster should not be assumed to include a cup or drinkware. A monitor dust cover should not be assumed to include a monitor or other computer accessories unless the listing expressly states that they are included.

Nothing in this section permits misleading product descriptions or limits remedies for a product that is materially different from what was advertised.

4. Product Use and Care

Customers should review product details and any care instructions supplied with an item before use.

Mouse Pads

Use and clean a mouse pad in accordance with the care guidance provided for that product. Avoid assuming that every surface is suitable for machine washing, harsh cleaning products, high heat, or abrasive treatment.

Desktop Coasters

Use desktop coasters in a manner consistent with their described purpose and product specifications. Do not assume a particular level of heat resistance, waterproofing, or chemical resistance unless the product listing expressly states it.

Monitor Dust Covers

Before purchasing or using a monitor dust cover, review its listed dimensions and intended compatibility. Confirm that the cover is appropriate for your equipment and remove it before operating any equipment if the product's instructions require that precaution.

We do not make unsupported guarantees about product performance, protective ratings, or compatibility beyond the information stated in the relevant product listing.

5. Product Availability

All products are offered subject to availability. Product listings may remain visible for a short period after inventory changes or while availability information is being updated.

We reserve the right to correct listing errors, update product information, or limit quantities where reasonably necessary, subject to applicable law.

If we cannot fulfill an accepted order, we will take reasonable steps to notify you and arrange an appropriate solution, including cancellation and a refund where required.

6. Pricing, Shipping Charges, and Taxes

Prices and applicable charges will be shown during checkout.

Our standard shipping arrangement is:

  • Free shipping for orders with a merchandise subtotal of $10.00 or more.

  • $5.99 shipping for orders with a merchandise subtotal below $10.00.

Unless checkout states otherwise, the merchandise subtotal is calculated after discounts and before taxes and shipping.

Applicable taxes and any other disclosed charges will be displayed during checkout where required. Promotional offers may have additional conditions, eligibility requirements, or expiration dates.

If an obvious pricing or listing error occurs, we will address it in accordance with applicable law and will not knowingly use inaccurate information to mislead customers.

7. Orders and Acceptance

When you submit an order, you are offering to purchase the selected products under the details displayed at checkout.

An order confirmation email confirms that we received your order. It does not necessarily mean that the order has completed all payment, inventory, or fulfillment checks.

We may review an order for payment authorization, address accuracy, inventory availability, suspected fraud, or other legitimate operational reasons.

If an order cannot be accepted or fulfilled, we will take reasonable steps to notify you and provide any refund required by law.

8. Payment Authorization

Payment must be completed through a payment method made available at checkout.

By submitting payment, you authorize the applicable payment provider to process the transaction for the amount displayed, including product prices, shipping charges, and applicable taxes.

Payment authorization and settlement may be subject to the payment provider's own terms, security checks, and processing procedures.

For your protection, do not send complete payment card details or account passwords through ordinary email.

9. Shipping and Delivery

Shipping fees and available delivery information will be presented at checkout or in our Shipping Policy.

Any delivery timeframe displayed or communicated is an estimate unless expressly stated otherwise. Actual delivery may be affected by carrier operations, weather, address accuracy, seasonal demand, or other circumstances outside our reasonable control.

If we cannot ship within the time represented or within the period required by applicable law, we will provide any required delay notice, obtain consent where necessary, or issue a refund as required.

10. Returns, Refunds, and Exchanges

Our Return and Refund Policy explains how to request an eligible return, refund, or exchange.

For voluntary change-of-mind returns, we generally provide a 30-calendar-day request period after delivery, subject to product condition requirements.

Mouse pads, desktop coasters, and monitor dust covers should generally be unused and in their original condition for voluntary returns.

These conditions do not remove any rights or remedies that apply to defective, damaged, incorrectly supplied, or materially misdescribed products under applicable law.

Please review the full Return and Refund Policy before sending an item back.

11. Intellectual Property

Website content, including text, product descriptions, graphics, logos, photographs, page layouts, and other materials, may be owned by or licensed to CTRL.CQ, INC. or the applicable rights holder.

You may access and use website content for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, or commercially exploit website materials without prior written permission, except where applicable law allows.

No ownership rights in website content are transferred to you by using the website.

12. Prohibited Website Activities

You agree not to:

  • Use the website for unlawful, fraudulent, or deceptive purposes.

  • Submit false or misleading order information.

  • Attempt to access restricted systems or another person's account without authorization.

  • Interfere with website security or normal operation.

  • Upload malicious code or harmful content.

  • Collect personal information from other users without authorization.

  • Copy website content or images for unauthorized commercial use.

  • Abuse customer-service channels or knowingly submit false claims.

We may take reasonable steps to protect the website, our customers, and our business against suspected misuse.

13. Third-Party Services and Links

The website may use or link to third-party services, depending on the tools enabled. These may include payment, hosting, delivery, or technical services.

Third-party services are governed by their own terms and privacy policies. We do not control independent websites or services and are not responsible for their content or practices, except to the extent responsibility cannot be excluded by law.

14. Website Availability

We aim to keep the website accessible and functional, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, software updates, hosting issues, network problems, security measures, or other technical circumstances.

We may modify, suspend, or discontinue a website feature where reasonably necessary, subject to applicable legal obligations and customer rights relating to existing orders.

15. Disclaimers

To the extent permitted by applicable law, website features and general informational content are provided on an “as available” basis. We do not guarantee that the website will always be free from errors or interruptions.

Any product-specific descriptions, warranties, or representations remain subject to applicable law. Nothing in these Terms excludes or limits a consumer guarantee or remedy that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, CTRL.CQ, INC. will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website where such losses may lawfully be excluded.

Nothing in these Terms limits liability for matters that cannot legally be limited, including rights or remedies that consumers cannot waive under applicable law.

17. Governing Law and Disputes

These Terms are generally governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where federal law or mandatory consumer protection law requires otherwise.

Disputes will be handled by a court or other forum with proper jurisdiction. Nothing in this section prevents a consumer from exercising a right or remedy that applicable law makes available.

18. Changes to These Terms

We may update these Terms to reflect changes in products, website functions, business operations, or applicable law.

The revised version will be posted on this page with an updated effective date. Changes will apply prospectively unless applicable law permits otherwise.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent they can operate independently.

20. Contact Information

Questions about these Terms may be directed to:

CTRL.CQ, INC. – Zenith Storage Hub
1 N. Ocean Blvd. Apt. 1101
Pompano Beach, FL 33062
United States
Email: [email protected]
Contact Person: Michael Battle