1. Shipping Rates & Delivery Thresholds

We strive to keep shipping straightforward and cost-effective for all our customers. Our delivery pricing structure is structured directly around your total order value at checkout:

2. Order Processing & Handling Times

All orders placed on 043iyy-g3.myshopify.com undergo a standard fulfillment and quality verification process before dispatch:

• Processing Window: Orders are processed and prepared for shipment within 1 to 2 business days (excluding weekends and public holidays).
• Order Cut-Off Time: Orders received before 3:00 PM AEST (Australian Eastern Standard Time) will begin processing on the same business day.
• Order Confirmation: Upon completing checkout, you will receive an automated order receipt followed by a shipping confirmation email containing live tracking details once your package is dispatched.

3. Specialized Product Packaging & Protective Handling

Each category of product in our catalog requires specific packaging measures to prevent damage during transit:

4. Shipment Tracking & Delivery Monitoring

Once your package leaves our fulfillment center, you will receive a Shipping Confirmation email containing a unique tracking number and direct tracking link.

5. Address Accuracy & Delivery Redirects

Please ensure that your full shipping address—including building number, suite/apartment number, and postal code—is entered correctly during checkout. XN ALUMINIUM WINDOWS PTY LTD cannot be held responsible for delayed or failed deliveries caused by incomplete or incorrect address details. If you notice an error in your address, please email [email protected] within 2 hours of placing your order.

6. Damaged, Lost, or Stolen Shipments

We take full responsibility for ensuring your desktop accessories reach you safely:

• Items Damaged in Transit: If your box arrives visibly damaged, take photos before opening and contact us within 48 hours. We will immediately ship a replacement item.
• Lost Packages: If your tracking status shows no activity for more than 5 consecutive business days beyond the expected delivery window, contact our team for a carrier investigation and reshipment.
• Stolen / Uncollected Parcels: If tracking indicates delivery but you cannot locate the package, please check with neighbors or local delivery points prior to filing a claim.

7. International Customs, Duties & Taxes

For international shipments outside Australia, orders may be subject to local import duties, value-added tax (VAT), or customs clearing fees levied by the destination country. These additional fees are the sole responsibility of the recipient.

8. Shipping Inquiries & Customer Desk

Should you have any questions regarding your shipment status, transit delays, or order modifications, please feel free to reach out to our logistics support team: