Privacy policy

At Zenith Storage Hub, we understand that shopping online involves more than choosing a product. Customers may share contact details, delivery information, and transaction-related data so an order can be completed and support can be provided. We take that responsibility seriously.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit https://www.zenithstoragehub.com/, place an order, or communicate with our team.

The website is operated by CTRL.CQ, INC., located at 1 N. Ocean Blvd. Apt. 1101, Pompano Beach, FL 33062, United States.

1. Information We May Collect

The information collected depends on how you interact with our website.

Information You Provide

When placing an order, contacting customer service, or submitting a request, you may provide:

  • Your name.

  • Email address.

  • Billing and shipping address.

  • Order details and purchase history.

  • Product selections and quantities.

  • Information included in a return, refund, or exchange request.

  • Messages, photographs, or supporting documents you choose to send to us.

Please provide only information reasonably necessary for your transaction or inquiry.

Payment and Transaction Information

When you complete a purchase, payment-related information may be processed to authorize and complete the transaction, prevent fraud, and maintain business records.

Payment details may be handled by the payment provider made available at checkout. We do not claim to store complete payment card details unless our actual payment arrangements require and lawfully permit us to do so.

Technical and Usage Information

When you browse the website, certain technical information may be collected automatically by the website platform or service providers, depending on the features enabled. This may include:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Pages visited and website interactions.

  • Date and time of access.

  • Referring website or general traffic source.

  • Diagnostic information relating to website performance.

This information may help us maintain website functionality, identify technical issues, and understand general visitor activity.

2. How We Use Information

We may use personal information for the following business purposes.

Order Processing and Fulfillment

  • Receiving and confirming orders.

  • Processing payments through the available payment provider.

  • Preparing and shipping purchased products.

  • Communicating order and delivery updates.

  • Maintaining transaction records.

  • Handling order changes or cancellation requests where possible.

Customer Support

  • Answering questions about mouse pads, desktop coasters, and monitor dust covers.

  • Responding to product or order inquiries.

  • Reviewing return, refund, and exchange requests.

  • Investigating reports of damaged, defective, missing, or incorrect items.

  • Communicating available solutions and next steps.

Website Maintenance and Security

  • Operating and maintaining the website.

  • Diagnosing errors and improving website performance.

  • Detecting suspicious activity and preventing fraud.

  • Protecting customer information and website systems.

  • Enforcing website terms and applicable policies.

Business and Legal Administration

  • Maintaining accounting and transaction records.

  • Responding to lawful requests from government authorities.

  • Establishing, exercising, or defending legal claims.

  • Meeting applicable tax, consumer protection, and other legal obligations.

Marketing Communications

If promotional communications are offered, we may use contact information to send updates, offers, or product-related messages in accordance with applicable law.

You may opt out of promotional emails through the unsubscribe method provided in the message or by contacting us. Opting out of marketing messages does not prevent us from sending essential communications about an existing order, payment, return, or customer-service matter.

3. Cookies and Similar Technologies

The website platform or service providers may use cookies and similar technologies where enabled.

These technologies may be used to:

  • Support essential website functions.

  • Maintain shopping cart and checkout operations.

  • Remember certain preferences.

  • Help protect the website against misuse.

  • Measure website performance and general visitor activity.

  • Support advertising or promotional measurement, if such services are used.

You can manage cookies through your browser settings. Disabling certain cookies may affect website features or prevent some functions from operating as intended.

Where applicable law requires consent or provides an opt-out right for particular tracking activities, we will follow the relevant legal requirements.

4. How Information May Be Shared

We do not describe customer personal information as a product for sale. We may share limited information where reasonably necessary for business operations, legal compliance, or the purposes explained in this policy.

Service Providers

Depending on the services actually used, information may be shared with providers that assist with:

  • Website hosting and ecommerce operations.

  • Payment processing.

  • Shipping and delivery.

  • Customer communication and support.

  • Website security and fraud prevention.

  • Technical maintenance and analytics.

  • Accounting or professional services.

These providers should receive only the information reasonably necessary to perform their assigned services and should handle it subject to applicable contractual and legal obligations.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

  • Comply with a valid law, regulation, court order, or legal process.

  • Respond to a lawful government request.

  • Protect the rights, property, or safety of customers, our business, or others.

  • Investigate suspected fraud, security incidents, or unlawful activity.

  • Enforce our agreements and policies.

Business Transactions

If CTRL.CQ, INC. is involved in a merger, restructuring, financing, acquisition, or sale of business assets, information may be transferred as part of the transaction, subject to applicable privacy and confidentiality requirements.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

The retention period may depend on:

  • Whether an order or customer-service issue remains open.

  • Accounting and tax recordkeeping requirements.

  • Fraud prevention and security needs.

  • The need to resolve disputes or enforce agreements.

  • Applicable legal obligations.

When information is no longer reasonably needed, we will take appropriate steps to delete, deidentify, or securely dispose of it, subject to lawful retention requirements.

6. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email transmission, or electronic storage method can be guaranteed to be completely secure. Customers should protect their devices and email accounts and should never send passwords or complete payment card details through ordinary email.

7. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected online from a child under 13 without legally required parental consent, we will take reasonable steps to address the information as required by applicable law.

A parent or guardian who believes a child has provided personal information to us may contact [email protected].

8. Florida Privacy and Consumer Rights

Florida law includes consumer protection requirements relating to unfair or deceptive practices. The Florida Digital Bill of Rights, contained in Chapter 501, Part V of the Florida Statutes, may also apply to certain businesses and data-processing activities that meet its statutory scope and thresholds.

The applicability of privacy laws depends on the business's activities, statutory criteria, and any available exemptions. We do not represent that every privacy statute necessarily applies to every activity of CTRL.CQ, INC.

Where a privacy law applies and grants an individual rights, those rights may include, depending on the law:

  • Requesting confirmation of whether certain personal information is being processed.

  • Requesting access to covered personal information.

  • Requesting correction of inaccuracies.

  • Requesting deletion of eligible information.

  • Requesting a portable copy of certain information.

  • Opting out of certain covered data-processing activities, where applicable.

To submit a privacy-related inquiry or request, email [email protected] with the subject line Privacy Request.

Please describe the request clearly. We may need to verify your identity or authority before responding. Requests will be handled in accordance with applicable law, including any relevant response periods, exceptions, and appeal procedures.

9. Third-Party Websites and Services

Our website may contain links to external websites or services, including payment pages, delivery tracking pages, or other third-party resources.

Those services operate under their own privacy notices and practices. We do not control independent websites and are not responsible for their privacy or security practices, except where applicable law provides otherwise.

We encourage you to review the privacy policy of any external service before submitting personal information.

10. Your Communication Choices

You may contact us to:

  • Update information associated with an order, where changes are possible.

  • Ask questions about information you have provided.

  • Request assistance with a privacy concern.

  • Opt out of promotional emails, if received.

Please understand that some information may need to be retained to complete a transaction, maintain required records, address disputes, or comply with law.

11. Changes to This Privacy Policy

We may revise this policy to reflect changes in our website, business practices, service providers, or legal requirements.

The updated version will be published on this page with a revised effective date. We encourage visitors to review this policy periodically.

12. Contact Us

For privacy questions or concerns about personal information, contact:

CTRL.CQ, INC. – Zenith Storage Hub
1 N. Ocean Blvd. Apt. 1101
Pompano Beach, FL 33062
United States
Email: [email protected]
Contact Person: Michael Battle

Please do not send passwords, full payment card numbers, or unnecessary sensitive information by email.