At XN ALUMINIUM WINDOWS PTY LTD, customer satisfaction is at the core of everything we do. Whether you have questions regarding our premium desk accessories—including ergonomic mouse pads, protective desktop coasters, or tailored monitor dust covers—or need assistance with an active order, our dedicated support team is ready to assist you.
1. Primary Contact Information
We welcome all inquiries and feedback. Below is the official contact details for reaching our online store management team:
| Contact Channel |
Official Details & Direct Communication Link |
| Company Name |
XN ALUMINIUM WINDOWS PTY LTD |
| Store Domain |
043iyy-g3.myshopify.com |
| Support Email |
[email protected] |
| Registered Address |
53 Cranwell St, Braybrook VIC 3019, Australia |
| Response Time |
Within 12 to 24 hours (Monday through Friday) |
2. Specialized Customer Support Departments
To help us address your query quickly and effectively, please specify your topic when emailing us:
Order & Logistics Desk
Inquiries regarding shipment tracking, delivery status, address changes, or package updates for pending orders.
Product & Sizing Support
Questions regarding mouse pad materials, desktop coaster thermal ratings, or monitor dust cover dimensions.
Returns & After-Sales
Assistance with return authorizations, product exchanges, damaged package reports, or refund processing.
3. Operating Hours & Communication Standards
Our customer support center operates during standard Australian business hours. We make every effort to respond to emails promptly:
• Monday – Friday: 9:00 AM – 6:00 PM AEST (Australian Eastern Standard Time)
• Saturday & Sunday: Closed (Emails received during weekends will be answered on the next business day)
• Public Holidays: Inquiries submitted on Australian public holidays will be processed on the following working day.
4. Fast-Track Assistance Checklist
When emailing our team regarding an existing transaction, providing complete details will allow us to resolve your request immediately:
| Inquiry Type |
Recommended Details to Include in Email |
| Order Status Update |
Include your full name, 4-digit order number, and delivery zip/postal code. |
| Damaged Item Claim |
Attach clear photos of the shipping box, shipping label, and the damaged product. |
| Address Correction |
Include your order number and updated complete physical address in the email subject. |
5. Physical Location & Mail Correspondence
Our principal corporate office is located in Braybrook, Victoria, Australia. Please note that our registered office is an administrative headquarters and fulfillment hub; it is not open to the general public as a retail walk-in shop.
6. Wholesale & Bulk Purchasing Inquiries
We welcome bulk orders for corporate offices, gaming lounges, educational institutions, and retail resellers interested in purchasing high-volume mouse pads, desktop coasters, or custom monitor dust covers. For volume pricing and custom quotes, please send an email with the subject line "Wholesale Inquiry - [Company Name]" to [email protected].
7. Official Business Summary Card
Save or print this official business contact overview for your records:
XN ALUMINIUM WINDOWS PTY LTD - Official Contact Card
Company Name: XN ALUMINIUM WINDOWS PTY LTD
Address: 53 Cranwell St, Braybrook VIC 3019, Australia
Email: [email protected]
Online Store Domain: 043iyy-g3.myshopify.com
Product Specialties: Gaming Mouse Pads, Desktop Coasters, Monitor Dust Covers
Support Schedule: Mon - Fri | 9:00 AM - 6:00 PM AEST
We value your business and look forward to serving all your workspace accessory needs!
