Refund policy
At Zenith Storage Hub, we believe that a well-organized workspace is built from the small details. A comfortable mouse pad, a coaster that keeps a desk tidy, and a monitor dust cover that helps protect equipment between uses can all contribute to a more pleasant everyday environment. We want every order to arrive as expected and give you confidence when choosing accessories for your desk.
This Return and Refund Policy explains the conditions for returning products, requesting a refund, exchanging an item, and reporting an order that arrives damaged, defective, incomplete, or incorrect.
This policy applies to purchases made through https://www.zenithstoragehub.com/ and is administered by CTRL.CQ, INC.
1. Return Request Period
For eligible change-of-mind returns, you may contact us within 30 calendar days after the date your order is delivered.
To qualify for a voluntary return, the product should generally be:
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Unused and in its original condition.
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Free from stains, spills, dust buildup, scratches, tears, or other signs of use.
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Returned with its original packaging, labels, and included components where reasonably available.
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Packed securely to prevent damage during return transit.
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Accompanied by the order number or other reasonable proof of purchase.
Please contact us before sending anything back. We will provide return instructions and help identify the correct procedure for your order.
The 30-day period is a voluntary store policy for eligible change-of-mind returns. It does not limit rights or remedies that may be available under applicable consumer protection laws.
2. Product-Specific Return Conditions
Different desk accessories serve different purposes, so we assess voluntary returns with their intended use and condition in mind.
Mouse Pads
Mouse pads should be returned unused and in their original condition.
For a voluntary change-of-mind return, the product should not show:
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Surface wear, stains, spills, or discoloration.
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Pen marks, adhesive residue, or other alterations.
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Tears, cuts, frayed edges, or damaged stitching.
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Creases or deformation caused by improper handling.
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Signs of prolonged use or cleaning.
If the mouse pad arrived with a manufacturing defect, damaged surface, or other issue that was present before use, contact us separately. Defect-related concerns are not treated as ordinary change-of-mind returns.
Desktop Coasters
Desktop coasters should remain unused and clean to qualify for a voluntary return.
Please check that the coaster has not been exposed to drink spills, heat marks, scratches, stains, or other signs of use. Any protective wrapping, packaging, or included pieces should be returned where reasonably possible.
If a coaster arrives cracked, chipped, warped, incomplete, or materially different from the product listing, please contact us with photographs so we can review the issue.
Monitor Dust Covers
Monitor dust covers must generally be unused and in their original condition for a voluntary change-of-mind return.
Before requesting a return, please make sure the cover has not been used on equipment, washed, cut, altered, or exposed to conditions that leave stains, odors, or visible wear. If the product includes packaging or accompanying components, please include them where available.
If the cover arrives with a manufacturing defect, damaged seams, incorrect dimensions compared with the listing, or another material discrepancy, contact us for assistance.
Defective, Damaged, or Incorrect Products
The condition requirements above apply to voluntary change-of-mind returns. They do not remove your rights if an item is defective, damaged before delivery, incorrectly supplied, or materially different from its description.
If you receive an item with a problem, please contact us and explain what happened. Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another available remedy.
3. How to Start a Return
To request a return, email [email protected] using the subject line:
Return Request – [Your Order Number]
Please provide:
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Your full name.
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Your order number.
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The name of the product you wish to return.
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The reason for the return.
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Photographs, if the product arrived damaged, defective, incomplete, or incorrect.
Our team will review your request and provide instructions if the return is approved.
Please do not send a package to our business address without first receiving return instructions. This helps prevent delays and makes it easier for us to identify your order.
4. Return Shipping Costs
For voluntary change-of-mind returns, the customer is generally responsible for return shipping costs.
If an item was supplied incorrectly or arrived damaged or defective, we will review the circumstances and address return shipping or other costs in a manner consistent with applicable law.
We recommend using a shipping service that provides tracking. Please keep your return receipt and tracking number until the return process is complete.
5. Return Inspection
After the returned item arrives, we will review its condition and compare it with the information provided in the return request.
For a voluntary return, the inspection may consider whether the item is unused, clean, complete, and in a condition consistent with the requirements in this policy.
If the product does not meet the voluntary return conditions, we will explain the issue and discuss any available next steps. This inspection process does not restrict remedies required by law for defective or incorrectly supplied goods.
6. Refund Method and Timing
Approved refunds are generally issued to the original payment method used for the purchase.
Once an eligible return has been received and reviewed, we aim to initiate the refund within 7 business days. This is an operational target rather than a guarantee or a replacement for any legally required refund deadline.
Please note:
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Your bank or payment provider may need additional time to display the refund.
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A partial return generally results in a refund for the eligible returned item or items.
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Any applicable price adjustments will be reflected in the refund calculation.
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Original shipping charges, if any, are not automatically refundable for voluntary change-of-mind returns unless required by law or stated otherwise at checkout.
If an order cannot be shipped and a refund is required under applicable law, the refund will be handled according to the applicable legal requirements rather than the ordinary return-review target above.
7. Exchanges
If you would like a different mouse pad, coaster, or monitor dust cover, contact us before sending the original item back.
Exchanges depend on product availability and the condition of the returned item. If the requested alternative is unavailable, we may discuss another suitable resolution, including a refund where appropriate.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Once the package has been prepared or transferred to a carrier, cancellation may no longer be possible. If that happens, you may contact us after delivery to discuss available return options.
Nothing in this section limits cancellation or refund rights that apply under federal or Florida law.
9. Packages Returned to Sender
A package may be returned to us because of an incomplete address, an unsuccessful delivery attempt, refusal of delivery, or failure to collect the package.
If this occurs, please contact us so we can review the carrier information and discuss available options. If you request a new shipment, any additional shipping charge will be communicated in advance and applied only where permitted by law.
10. Contact Information
For return, refund, or exchange assistance, contact:
CTRL.CQ, INC. – Zenith Storage Hub
1 N. Ocean Blvd. Apt. 1101
Pompano Beach, FL 33062
United States
Email: [email protected]
Contact Person: Michael Battle
We aim to respond to ordinary customer service inquiries within 2–3 business days. Actual response times may vary during weekends, public holidays, or periods of high inquiry volume.
11. Consumer Rights
This policy is intended to explain our voluntary store procedures. It is not intended to waive, restrict, or replace any rights or remedies that cannot legally be excluded under applicable federal or Florida law.
If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.